Terms & Conditions

By using the Site you agree to be bound by these Terms of Service as well as the terms of the Privacy Policy,

By booking a reservation for the Services through the Site, you acknowledge that you accept these Terms of Service and our Privacy Policy. In addition, you warrant that you are 18 years of age or older, that you possess the legal authority to enter into these Terms of Service, book the Services or purchase goods, and that all information you supply is and will be true and accurate.

 You agree to provide accurate and up-to-date payment information at the time you make a reservation. We have contracted with a third-party payment processor to facilitate purchases made on the Site. When you make a reservation through the Site, you will provide your payment details and any additional information required to complete your order to us. We will then send your information to our third-party processor to complete your transaction. 

 You should be aware that online payment transactions are subject to validation checks by our payment processor and your card issuer, and we are not responsible if your card issuer declines to authorize payment for any reason. For your protection, our payment processor uses various fraud prevention protocols and industry standard verification systems to reduce fraud. Please note, it is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this. In some jurisdictions, our payment processor may use third parties under strict confidentiality and data protection requirements for the purposes of payment processing services.

Any kind of payment data provider will be retained only for the  strict necessary period, related to the payment of the Services  requested.

 You agree to have sufficient funds or credit available upon placement of any such reservation to ensure that the purchase price will be collectible by us. After you place your reservation, we will send you a confirmation email.  

MR tour and Travel services by CDM Services  Soc. Coop, VAT no 16923351007, is a Tour Operator  which creates, plans and  sells tourist packages and single services under the conditions described below.

Legislative Sources

The sale of tourist packages, which have as their object services to be provided both nationally and internationally, is regulated  by articles 32-51novies of Legislative Decree no. 79 of 23 May 2011 (so-called “Tourism Code”, hereinafter CdT), as currently amended by Legislative Decree no. 62 of 06.06.2018 implementing EU Directive no. 2015/2302, as well as by the provisions of the Civil Code regarding transport, service procurement and mandate, as applicable, and by the Navigation Code (R.D. n. 327 of 03.30.1942).

Administrative Procedure

The organizer and the selling agency of the tourist package, to which the traveler turns, must be authorized to carry out their respective activities according to current legislation. The organizer and the seller inform third parties, before the conclusion of the contract, the details of the insurance policy for the coverage of risks deriving from professional civil liability, as well as the details of the guarantee against the risks of insolvency or bankruptcy of the organizer and the seller, each to the extent of their own competence, for the purpose of returning the sums paid or returning the traveler to the place of departure.

Definitions

(art. 33 CdT)

In the tourist package sale contract the following is understood to mean:
a) professional: any natural or legal public or private person who, in the context of their commercial, industrial, craft or professional activity in organised tourism contracts, also acts, through another person acting on their behalf or on their account, as an organiser, seller, professional facilitating related tourist services or tourism service provider, in accordance with the legislation referred to in the Tourism Code;
b) organizer: a professional who combines packages and sells them or offers them for sale directly or through or together with another professional, or the professional who transmits data relating to the traveler to another professional;
c) seller: the professional, other than the organizer, who sells or offers for-sale packages combined by an organizer;
d) traveler: anyone who intends to conclude a contract, or stipulates a contract, or is authorized to travel on the basis of a contract concluded, within the scope of the law on organized tourism contracts;
e) establishment: the establishment defined by article 8, letter e), of Italian Legislative Decree 26 March 2010, no. 59;
f) durable support: any tool which allows the traveler or professional to store the information which is personally addressed to them in order to access it in the future for a period of time appropriate to the purpose for which it is intended and which allows the identical reproduction of the information stored;
g) unavoidable and extraordinary circumstances: situations outside the control of the party who invokes such a situation and whose consequences would not have been avoided, even by putting in place all the reasonable measures;
h) lack of conformity: a non-fulfillment of the tourist services included in a package;
i) point of sale: any premises, mobile or immovable, used for retail sale or website retail or similar online sales tools, even if retail websites or online sales tools are presented to travelers as a single tool, including telephone service;
l) repatriation: the return of the traveler to the place of departure or to another place agreed by the contracting parties;
m) where used in the contract, the term ‘traveller’ can also be used to identify the ‘contractor’, even if a person different from the actual user of the trip, i.e. the subject who assumes the obligations inherent in and consequent to the signing of the contract, even in the name of and on behalf of third parties.

Tourist Packages

(art. 33, comma1, n.4, lett.c CdT)

A tourist package means the “combination of at least two different types of tourist services for the purpose of the same trip or the same holiday, if at least one of the following conditions occurs:

1) that these services are combined by a single professional, also at the request of the traveler or in accordance with his selection, before a single contract is concluded for all services;

2) such services, even if concluded with separate contracts with individual tourism service providers, are:

2.1purchased at a single point of sale and selected before the traveler agrees to payment;

2.2offered, sold or invoiced at a flat or global price;

2.3advertised or sold under the name “package” or similar name;

2.4 combined after the conclusion of a contract with which the professional allows the traveler to choose between a selection of different types of tourist services, or purchased from separate professionals through connected online booking processes where the traveler’s name, payment details and the email address is transmitted by the professional with whom the first contract is concluded to one or more professionals and the contract with the latter or these latter professionals is concluded no later than 24 hours after confirmation of the booking of the first tourist service.

Single Services

Contracts relating to the offer of only the transport service, only the service of stay, or any other separate tourist service, cannot be configured as a case of negotiation of travel arrangements or tourist packages, do not enjoy the protections provided in favour of travellers by Italian Legislative Decree 62/2018 (which has implemented the EU Directive 2015/2302).
On the other hand, the other general conditions of sale set forth herein are applicable without setting up, in any case, a type of tourist package.
These are not package tours, therefore the combinations of travel services under Art. 33 par. 2 of Italian Legislative Decree no. 62/2018 are considered single services. 

Pre-Contractual Information to the Traveller

(art. 34 CdT)

1. Before the conclusion of the package travel contract or a corresponding offer, we will provide the following information on a Agreement to be signed by both parties:

a) the main characteristics of tourist services, such as:

1) the destination or destinations of the trip, the itinerary and periods of stay with relative dates and, if accommodation is included, the number of nights included;

2) characteristics and categories of transport, places, dates and times of departure and return, duration and location of intermediate stops and connect  transportations; in the event that the exact time has not yet been established,

the organizer and, if applicable, the seller, inform the traveler of the approximate departure and return time;

3) the location, the main characteristics and, where applicable, the tourist category of the accommodation pursuant to the regulations of the destination country;

4) meals provided;

5) visits, excursions or other services included in the total agreed price of the package;

6) the tourist services provided to the traveler as a member of a group and, if so, the approximate size of the group;

7) the language in which the services are provided;

8) whether the trip or holiday is suitable for people with reduced mobility and, upon request of the traveller, precise information on the suitability of the trip or holiday which takes into account

of the traveler’s needs;

b) the commercial name and geographical address of the organizer and, where present,their telephone numbers and email addresses;

c) the total price of the package including taxes and all duties, taxes and other additional costs, including any administrative and processing costs, or, where these cannot reasonably be calculated before the conclusion of the contract, an indication the type of additional costs the traveler may still have to pay;

d) the payment methods, including the possible amount or percentage of the price to be paid as a deposit and the calendar for payment of the balance, or the financial guarantees that the traveler is required to pay or provide;

e) the minimum number of people required for the package and the deadline referred to in article 41, paragraph 5, letter a), before the start of the package for the possible termination of the contract in case the number is not reached;

f) general information regarding passport and visa conditions, including approximate times for obtaining visas and health formalities of the country of destination;

g) information on the traveler’s right to withdraw from the contract at any time before the start of the package upon payment of adequate withdrawal costs, or, if applicable, the standard withdrawal costs requested by the organizer pursuant to article 41 , paragraph 1 CdT;

h) information on the optional or mandatory subscription of insurance that covers the costs of unilateral withdrawal from the contract by the traveler or the costs of assistance, including return, in the event of injury, illness or death;

i) the details of the coverage referred to in article 47, paragraphs 1, 2 and 3 of the CdT

Conclusion of the tourist package contract

(art. 36 CdT)

1. The proposal for the purchase and sale of a tourist package must be drawn up on the specific contractual form, available here

completed in its entirety and signed by the customer, who will receive a copy.

Acceptance of the proposal for the purchase and sale of the tourist package is considered completed, with consequent conclusion of the contract, only when the organizer sends the relevant confirmation, also via electronic system, to the traveler, following the payment of 25% of the price agreed.

The information relating to the tourist package not contained in the contractual documents, in the brochures or in other means of written communication, will be provided by the organizer, in regular fulfillment of the obligations established by the art. 36, paragraph 8, CdT., before the start of the journey.

2. Special requests on the methods of provision and/or execution of certain services forming part of the tourist package, including the need for assistance at the airport for people with reduced mobility, the request for special meals in the place of stay, must be made in booking request phase and be the subject of a specific agreement between the Traveler and the Organizer.

Payments

1. Upon signing the purchase proposal for the tourist package, 25% of the agreed price including

a) the registration or practice management fee (see art.8);

b) deposit of the price of the tourist package published in the catalog or in the package quote provided by the Organizer.

 The balance must be paid without delay within the terms indicated in the contract by the Tour Operator in the booking confirmation of the requested tourist service\package;

2. For bookings after the date indicated as the deadline for making the balance, the entire amount must be paid at the time of signing the purchase proposal;

3. Failure to pay the above sums on the established dates. The balance of the price is considered to have occurred when the sums are actually received by  the organizer.

Price

(art. 39 CdT)

1. The price of the tourist package is determined in the contract, with reference to what is indicated in the catalogue, or non-catalogue program and to any updates to the same catalogs or non-catalogue programs subsequently made, or on the Operator’s website.

2. After the conclusion of the tourist package contract, the prices may be increased by the amount indicated by the Organizer, with a maximum of 8% 3. Price increases are possible exclusively as a result of changes regarding:

a) the price of passenger transport as a function of the cost of fuel or other energy sources;

b) the level of taxes or duties on tourist services included in the contract imposed by third parties not directly involved in the execution of the package;

c) the exchange rates relevant to the package.

d)changes of the prices related to tickets to attractions or any other  third party service which is included in the package but independent from the Organizer decision, in that case the traveler will be immediately notified of the changes occurred; 

5. A price increase, regardless of its size, is only possible after clear and precise communication together with the justification for this increase and the calculation methods, at least twenty days before the start of the package.

Modification or Cancellation of the tourist package before departure

(art. 40 CdT)

1. Before the start of the package, the organizer cannot unilaterally modify the conditions of the contract other than the price pursuant to article 39, unless he has reserved this right in the contract and the modification is of minor importance. The organizer communicates the change to the traveler clearly and precisely.

2. If, before the start of the package, the organizer is forced to significantly modify one or more main characteristics of the tourist services referred to in Article 34, paragraph 1, letter a), or cannot satisfy the specific requests referred to in Article 36, paragraph 5, letter a), or proposes to increase the price of the package by more than 8 percent pursuant to Article 39, paragraph 3, the traveler, within a reasonable period specified by the organizer , can accept the proposed modification or withdraw from the contract without paying withdrawal costs. In case of withdrawal, the organizer may offer the traveler a replacement package of equivalent or higher quality.

3. The organizer informs the traveler clearly and precisely on a durable medium:

a) the proposed changes referred to in paragraph 2 and their impact on the price of the package pursuant to paragraph 4;

b) a reasonable period within which the traveler is required to inform the organizer of his decision pursuant to paragraph 2;

c) the consequences of the traveler’s failure to respond within the period referred to in letter b) and of any replacement package offered and its price.

4. If the changes to the tourist package contract or the replacement package referred to in paragraph 2 result in a package of lower quality or cost, the traveler is entitled to an adequate price reduction.

Withdrawal of the Traveller

(art. 41 CdT)

1. The traveler may withdraw from the tourist package contract at any time before the start of the package, upon reimbursement to the organizer of the adequate and justifiable expenses incurred, the amount of which the latter will provide reasons to the traveler who requests it.

2. The package travel contract may provide standard reasonable withdrawal penalties, calculated based on the time of withdrawal from the contract and the expected cost savings and expected revenues resulting from the reallocation of tourist services.

3. In the absence of specification of the standard withdrawal penalties, the amount of the withdrawal penalties corresponds to the price of the package less the cost savings and revenues deriving from the reallocation of tourist services.

4. In the event of unavoidable and extraordinary circumstances occurring in the place of destination or in its immediate vicinity and which have a substantial impact on the execution of the package or on the transport of passengers to the destination, the traveler has the right to withdraw from the contract, before start of the package, without paying withdrawal costs, and to a full refund of payments made for the package, but is not entitled to additional compensation.

5. The organizer can withdraw from the tourist package contract and offer the traveler a full refund of the payments made for the package, but is not required to pay additional compensation if:

a) the number of people registered for the package is less than the minimum required by the contract and the organizer communicates the withdrawal from the contract to the traveler within the deadline set in the contract and in any case no later than twenty days before the start of the package in case of trips lasting more than six days, seven days before the start of the package in the case of trips lasting between two and six days, forty-eight hours before the start of the package in the case of trips lasting less than two days;

b) the organizer is unable to execute the contract due to unavoidable and extraordinary circumstances and communicates the withdrawal from the same to the traveler without unjustified delay before the start of the package.

6. The organizer proceeds with all refunds prescribed pursuant to paragraphs 4 and 5 or, with regard to the provisions of paragraphs 1,2 and 3, refunds any payment made by or on behalf of the traveler for the package after deducting the adequate expenses, without unjustified delay and in any case within fourteen days of withdrawal. In the cases referred to in paragraphs 4 and 5, the termination of functionally connected contracts stipulated with third parties is determined.

Obligations of traveleres

1. During the negotiations and in any case before the conclusion of the contract, the Traveler is provided in writing with general information regarding passports and visas and the health formalities necessary for traveling abroad.
2. For the rules relating to the expatriation of minors, please refer expressly to what is indicated on the State Police website. However, it should be noted that minors must be in possession of a personal document valid for travel abroad or passport, or for EU countries, also an identity card valid for travel abroad. As regards the expatriation of minors under the age of 14 and the expatriation of minors for whom authorization issued by the Judicial Authority is required, the requirements indicated on the State Police website http://www.poliziadistato must be followed. it/article/191/.
3. Travelers will still have to find the corresponding information through their diplomatic representations and/or the respective official government information channels. In any case, travelers will ensure, before departure, to check the update with the competent authorities (for Italian citizens the local Police Headquarters or the Ministry of Foreign Affairs via the website www.viaggiaresicuri.it or the Telephone Operations Center at number 06.491115 ) by adjusting before the trip. In the absence of this verification, no responsibility for the failure of one or more travelers to depart can be attributed to the selling agency or the organizer.
4. Travelers must in any case inform the seller and the organizer of their citizenship at the time of booking the tourist package or tourist service request and, at the time of departure, they must definitively ensure that they have vaccination certificates, an individual passport and any other document valid for all the countries affected by the itinerary, as well as residence and transit visas and health certificates that may be required.
5. Furthermore, in order to evaluate the socio\political, health security situation and any other useful information relating to the destination countries and, therefore, the objective usability of the services purchased or to be purchased, the traveler will have the burden of assuming official information of a general nature at the Ministry of Foreign Affairs, and disseminated through the institutional website of the Farnesina www.viaggiaresicuri.it.
The above information is not contained in the T.O. catalogs. – online or on paper – since they contain descriptive information of a general nature as indicated in the information brochure and not temporally changing information. The same, therefore, must be assumed by the Travellers. Travelers must also comply with the rules of normal prudence and diligence and with the specific ones in force in the travel destination countries, with all the information provided to them by the organizer, as well as with the regulations and administrative or legislative provisions relating to the tourist package. Travelers will be held liable for all damages that the organizer and/or seller may suffer also due to failure to comply with the obligations indicated above, including the expenses necessary for their repatriation.
6. The organizer or seller who has granted compensation or a price reduction, or paid compensation for damages or has been forced to comply with other obligations prescribed by law, has the right of recourse against the subjects who have contributed upon the occurrence of the circumstances or event from which the compensation, price reduction, compensation for damage or other obligations in question arose, as well as of the subjects required to provide assistance and accommodation services pursuant to other provisions, in case in which the traveler cannot return to the place of departure. The organizer or seller who compensated the traveler is subrogated, within the limits of the compensation paid, in all the rights and actions of the latter towards responsible third parties; the traveler provides the organizer or seller with all the documents, information and elements in his possession useful for exercising the right of subrogation (art. 51 quinquies CdT).

Organizer's Liability Regime

(art. 42 CdT)

1. The Organizer is responsible for the execution of the tourist services provided for in the tourist package contract, regardless of the fact that these tourist services must be provided by the organizer himself, by his auxiliaries or representatives when acting in the exercise of their functions, by third parties whose work it uses or by other suppliers of tourist services, pursuant to article 1228 of the civil code.

2. The traveller, pursuant to articles 1175 and 1375 of the civil code, informs the Organiser, directly or through the seller, promptly, taking into account the circumstances of the case, of any defects of conformity detected during the execution of a tourist service provided for in the tourist package contract.

3. If one of the tourist services is not performed as agreed in the tourist package contract, the Organizer will remedy the lack of conformity, unless this is impossible or excessively burdensome, taking into account the extent of the lack of conformity and of the value of the tourist services affected by the defect. If the Organizer does not remedy the defect, Article 43 applies.

4. Without prejudice to the exceptions referred to in paragraph 3, if the Organizer does not remedy the lack of conformity within a reasonable period set by the traveler in relation to the duration and characteristics of the package, with the complaint made pursuant to paragraph 2, the traveler can remedy the defect personally and request reimbursement of necessary, reasonable and documented expenses; if the Organizer refuses to remedy the lack of conformity or if it is necessary to remedy it immediately, the traveler does not need to specify a deadline.

5. If a lack of conformity, pursuant to article 1455 of the civil code, constitutes a non-compliance of no small importance of the tourist services included in a package and the Organizer has not remedied it within a reasonable period established by the traveler in relation to the duration and characteristics of the package, with the dispute made pursuant to paragraph 2, the traveler may, without charge, terminate the tourist package contract by right and with immediate effect or, if necessary, request, pursuant to article 43 , a reduction in the price, without prejudice to any compensation for damages. In the event of termination of the contract, if the package included the transport of passengers, the Organizer will also arrange for the return of the traveler with equivalent transport without unjustified delay and without additional costs for the traveller.

6. Where it is impossible to ensure the return of the traveller, the Organizer bears the costs of the necessary accommodation, where possible of an equivalent category to what was provided for in the contract, for a period not exceeding three nights per traveler or for the longest period possibly provided for by European Union legislation relating to passenger rights, applicable to the relevant means of transport.

7. The cost limitation referred to in paragraph 6 does not apply to people with reduced mobility, defined by Article 2, paragraph 1, letter a), of Regulation (EC) no. 1107/2006, and their companions, pregnant women, unaccompanied minors and people in need of specific medical assistance, provided that the Organizer has received communication of their particular needs at least forty-eight hours before the start of the package . The Organizer cannot invoke unavoidable and extraordinary circumstances to limit the liability referred to in this paragraph if the transport service provider cannot rely on the same circumstances under applicable European Union legislation.

8. If due to circumstances not attributable to the Organizer it is impossible to provide, during execution, a substantial part, in terms of value or quality, of the combination of tourist services agreed in the tourist package contract, the Organizer offers, without additional price paid by the traveler, adequate alternative solutions of quality, where possible equivalent or higher, than those specified in the contract, so that the execution of the package can continue, including the eventuality that the traveler’s return to the place of departure is not provided as agreed. If the proposed alternative solutions result in a package of lower quality than that specified in the tourist package contract, the Organizer grants the traveler an adequate price reduction.

9. The traveler can reject the proposed alternative solutions only if they are not comparable to what was agreed in the tourist package contract or if the price reduction granted is inadequate.

10. If it is impossible to provide alternative solutions or the traveler rejects the proposed alternative solutions, compliant with what is indicated in paragraph 8, the traveler is entitled to a price reduction. In case of failure to comply with the offer obligation referred to in paragraph 8, paragraph 5 applies.

11. Where, due to circumstances not attributable to the Organiser, it is impossible to ensure the return of the traveler as agreed in the tourist package contract, paragraphs 6 and 7 apply.

Regime of Seller Responsability

(art. 50 – 51 quater CdT)

1. The Seller is responsible for the execution of the mandate given to him by the traveler with the travel intermediation contract, regardless of whether the service is provided by the seller himself, by his auxiliaries or representatives when acting in the exercise of their functions or by third parties of the whose work he uses, the fulfillment of the obligations assumed must be evaluated with regard to the diligence required for the exercise of the corresponding professional activity.

2. The Seller is not responsible for booking errors attributable to the traveler or due to unavoidable and extraordinary circumstances.

3. The traveler’s right to compensation for damages related to the Seller’s liability expires in two years from the date of the traveler’s return to the place of departure.

16. Your Behaviour

Limits of Compensation (art. 43, paragraph 5)

The tourist package contract may provide for the limitation of the compensation due by the organizer, except for personal injury or damage caused intentionally or through negligence, provided that this limitation is not less than three times the total price of the package.

The right to compensation for personal injury expires in three years from the date of the traveler’s return to the place of departure or in the longest period provided for compensation for personal injury by the provisions regulating the services included in the package.

Possibility to contact the organizer through the seller

(art. 44 CdT)

1. The Traveler can address messages, requests or complaints relating to the execution of the package directly to the Seller through whom he purchased it, who, in turn, promptly forwards such messages, requests or complaints to the Organiser.

2. For the purposes of compliance with the terms or limitation periods, the date on which the seller receives messages, requests or complaints referred to in paragraph 1 is considered the date of receipt also for the Organizer.

signed by

Duty of Assistance

(art. 45 CdT)

1. The organizer provides adequate assistance without delay to the traveler who finds himself in difficulty even in the circumstances referred to in Article 42, paragraph 7 of the CdT, in particular by providing appropriate information regarding health services, local authorities and consular assistance and assisting the traveler in carrying out remote communications and helping him to find alternative tourist services.

2. The organizer may demand payment of a reasonable cost for such assistance if the problem is caused intentionally by the traveler or through his fault, within the limits of the expenses actually incurred.

Insurance against cancellation and repatriation costs

(art. 47, paragraph 10 CdT)

It is possible and advisable to stipulate, special insurance policies against expenses deriving from the cancellation of the package, from accidents and\or illnesses which also cover repatriation costs and loss and\or damage to baggage. The rights arising from the insurance contracts must be exercised by the traveler directly against the stipulating Insurance Companies, under the conditions and with the methods provided for in the policies themselves.

Traveler Protection

(art. 47 CdT).

1. The organizer and the seller established in the national territory are covered by a civil liability insurance contract in favor of the traveler for compensation for damages resulting from the violation of the respective obligations assumed with the respective contracts.

2. CDM Services Soc Coop in compliance with the above mentioned art 47  stipulated the  civil liability insurance contract DY 419520-LB with Lloyds insurance Company SA and in case of insolvency or bankruptcy CDM Serviced Soc Coop is backed by a guarantee fund VACANZE GARANTITE CERTIFICATO N. 2024021708AT.

3. Travelers benefit from protection in the event of insolvency or bankruptcy of the organizer or seller regardless of their place of residence, the place of departure or the place of sale of the package and regardless of the Member State in which the person in charge is established to provide protection in the event of insolvency or bankruptcy.

Information pursuant to art. 13 of Legislative Decree 196/2003 and art. 13 of Regulation (EU) 2016/679

Pursuant to art. 13 of Legislative Decree 196/2003 (“Privacy Code”) and art. 13 of Regulation (EU) 2016/679, containing provisions for the protection of persons and other subjects with respect to the processing of personal data, we wish to inform you that the personal data provided by you will be processed in compliance with the aforementioned legislation and the obligations of confidentiality to which the undersigned Company is bound

Mandatory communication pursuant to article 17 of law n. 38/2006.

“Italian law punishes crimes relating to prostitution and child pornography with imprisonment, even if committed abroad”

Jurisdiction

In the case of legal disputes, the court having jurisdiction will be that of Rome, Italy

last update: 7 May 2024